The Rise of Reverse Logistics
Return rates have surged alongside e-commerce growth. Fashion category return rates reach 30-40%, and reverse logistics costs account for 20% of total logistics expenses.
The Reverse Logistics Process
1. Return Receipt
Customer return requests are automatically received in the WMS, and return pickup couriers are assigned.
2. Inbound Inspection
Returned items are inspected and automatically classified for resale, refurbishment, or disposal.
3. Restocking
Items eligible for resale are automatically restocked and reflected in inventory.
4. Refund Processing
Refunds are automatically processed upon inspection completion.
Automation Focus Areas
Expected Benefits
Conclusion
Reverse logistics automation is essential for securing e-commerce profitability. Automate your returns process with POLYGLOTSOFT's WMS.